Privacy Policy

Privacy Policy

MKB Windows respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, why we collect it, how it is used and the rights you have in relation to your personal data.

Our website address is https://www.mkbwindows.co.uk/.

Information We Collect

When you use our website or contact MKB Windows, we may collect personal information that you voluntarily provide to us. This may include:

• Your name
• Email address
• Telephone number
• Address or location details where relevant to an enquiry or quotation
• Information you provide within a contact or quotation form
• Details about the products or services you are interested in
• Any other information you choose to provide when communicating with us

Our website may also automatically collect certain technical information when you visit, such as your IP address, browser type, device information and information about how you interact with the website.

How We Use Your Information

Information provided through our website may be used to:

• Respond to enquiries and requests for quotations
• Provide information about our products and services
• Arrange appointments, surveys or installations where requested
• Communicate with existing and prospective customers
• Operate, maintain and improve our website
• Protect our website against spam, fraud and other security threats
• Meet our legal and regulatory obligations

We will only use personal information where we have a lawful reason to do so.

Contact and Quotation Forms

When you submit an enquiry or request a quotation through our website, the information you enter is used to respond to your request and provide the services or information you have asked for.

Please avoid submitting sensitive personal information through website forms unless it is genuinely necessary for your enquiry.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences and help us understand how visitors use the website.

Where required, non-essential cookies will only be used with your consent.

More information can be found in our Cookie Policy.

Analytics

We may use website analytics services to understand how visitors find and interact with our website. This can include information such as pages visited, approximate location, device type, browser and the amount of time spent on different pages.

Where analytics technologies require consent under applicable law, they will only be activated after that consent has been provided.

Embedded Content and Third-Party Services

Pages on this website may contain embedded content or links from other websites, such as maps, videos, social media content or other external services.

Embedded content may behave in the same way as visiting the third-party website directly. These providers may collect information about you, use cookies or monitor your interaction with their content in accordance with their own privacy policies.

MKB Windows is not responsible for the privacy practices of external websites.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate our website, respond to your enquiry, deliver our services or meet a legal obligation. Where third parties process personal information on our behalf, appropriate safeguards should be used to protect that information.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

How Long We Keep Your Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services and meeting applicable legal, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate precautions, no website or internet-based transmission can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain uses of your personal information
• Withdraw consent where processing is based on your consent
• Request the transfer of certain information where applicable

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your data protection rights or would like to know what personal information MKB Windows holds about you, please contact us using the details provided on our website.